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Terms & Conditions

Your Contract of Purchase

Once completing and submitting your order we will provide you with an order number. From here a binding contract is formed.

Once your order has been processed and funds received via credit card or debit card you will receive a confirmation email, this being your tax invoice.

 

Payment Methods

We accept Bank Card, Direct Deposit, Master Card, Paypal and VISA.

 

Delivery

Delivery of your purchase can take up to 10 working days under normal circumstances. If there is any delays that may occur due to shipping or stock issues you will be notified prior to shipping.

 

Cancellations 

Please choose your products carefully, once you have placed the order and received an order number there will be no refund for change of mind or incorrect selections.

If there is a chance to of cancelling the order there will be a handling fee of 30% of total price and all shipping cost involved.

 

Damaged or faulty product

If you receive a product that you believe is defective, you are to immediately contact our Customer Service Team . We may determine that the product is defective over the phone, this excludes Carton Damage. You have 7 days from the date of delivery to report a defective product.

A product is considered faulty if it does not work when first taken from its packaging or if it shows signs of failure within 7 days of delivery.

If you receive a damaged or faulty product, we will arrange for it to be either repaired or replaced for you. A refund may be paid if the product is no longer available.

If the product has been determined to be defective by our team over the phone we will arrange to replace the product.